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Request for support


The 15-digit number on the back label of the device or on the web interface dashboard.

Please give us as much detail as you can about your question or situation. Feel free to attach your device's self-diagnostic file, screenshots or other illustrations below.

Supported formats: jpeg, jpg, png, gif, pdf, txt, xml. File size: no more than 20 MB. To select multiple files, hold down the Ctrl key in Windows and ⌘ in macOS. When you click the file selection button again, the previously selected files will be replaced with the new files.



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A member of our support team will respond to you shortly.

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