Everyone expects Internet connectivity to be as reliable, trouble-free and secure as water and electricity. To make this a reality, at Keenetic, we strive to build solutions that provide a dependable Wi-Fi foundation for everyday life.
For years, the home and small business networking industry has relied on turnkey solutions from chip manufacturers and open source projects. But the truth is that neither large corporations nor enthusiasts are in a position to bring top-quality products to market and maintain them well over time. We realised that the only way to make a strategic change was to develop our own hardware-independent network operating system.
The development of KeeneticOS has enabled our customers and us to go where others dare not go.
With millions of lines of code, we have built KeeneticOS from the ground up, giving us absolute control over features, performance and security. From entry-level to the flagship, all Keenetic devices run the same version of KeeneticOS, built from a single software trunk, and offer the same features and capabilities.
In the rapidly evolving Internet landscape, ongoing support is essential to avoid obsolescence and vulnerability. From security enhancements to performance improvements and exciting new features, regular KeeneticOS updates increase the lifetime value of our products and contribute to sustainability. Four years of product support is our minimum guarantee. In fact, we provide an average of six years of support.
We value customer feedback and use it as a catalyst for continuous product improvement. Rather than marketing flashy hardware specs, we believe in delivering the real-world applications and performance our customers seek.
We know that business is about relationships. We have established complex customer and partner support infrastructures, prioritising prompt complaint resolution and clear guidance for product development. To help resolve issues faster and increase customer satisfaction, our support team operates on a swarming rather than a tiered model.
Our strong community of dedicated developers and thousands of active users collectively contribute to KeeneticOS's agile development process and ensure its quality and reliability before it reaches the mass market.
Keenetic is a team, not a place. We're a remote-first company headquartered in Offenbach, Germany, a member of the Wi-Fi Alliance and a sponsor of Let's Encrypt. We develop our products with technology leaders such as MediaTek, Airoha, Realtek, Tuxera and Rohde & Schwarz.